Anywhere Leads Network Privacy Notice
Last modified 17 November 2022
We at Anywhere Leads Inc. (“Anywhere”, “we”, “us”, or “our”) are committed to privacy and to transparency in our information practices. In this Privacy Notice (the “Notice”), we describe how we collect, use, disclose, retain, and otherwise process personal information in performing services (the “Services”). It also describes your choices regarding use, access and correction of your personal information. Personal Information may be requested/collected to enable the delivery of our Services, to operate our business and to make the experience of using our websites and mobile applications faster and more effective.
OVERVIEW OF OUR COLLECTION AND USE OF PERSONAL INFORMATION
We think transparency is important. In this overview, we summarize the personal information we collect and how we use it, which is further explained in this Notice below. Keep in mind that the actual personal information we collect and how we use it varies depending upon the nature of our relationship and interactions with you. Also, in some cases (such as where required by law), we ask for your consent or give you certain choices prior to collecting or using certain personal information.
Categories of Personal Information Collected
Generally, we collect the following types of personal information:
Identifiers: such as name, contact information, IP address, online identifiers, Social Security number and other government identifiers.
Customer records: personal information that individuals provide us in order to obtain our products and services, such as name, account name and number, signature, and contact information.
Commercial information: includes records of services obtained, real property purchased or sold or considered, or other purchasing or use histories or tendencies.
Usage Data: includes browsing history, clickstream data, search history, and information regarding a individual's interaction with an internet website, application, or advertisement.
Geolocation data: precise location information about a particular individual or device.
Audio, video and other electronic data: audio, electronic, visual or similar information such as thermal screenings and CCTV footage (e.g., collected from visitors to our offices), photographs, and call recordings (e.g., of customer support calls).
Inferences: inferences drawn from and of the above. Personal Information used to create a profile reflecting an individual’s preferences, behavior, or other characteristics.
Individual rights
Please see Section 12, “Your Rights and Choices”, below for a description of the choices we provide and the rights you have regarding your personal information. If you are a California resident, please be sure to review Section 17 below titled "Additional Information for Certain Jurisdictions" for important information about the categories of personal information we collect and disclose as well as your rights under California privacy laws, including your right to submit a "Do Not Sell My Personal Information" request (i.e., to opt out of the sale of your personal information by us.)
1. SCOPE OF THIS PRIVACY POLICY
This Notice applies to our collection, use, disclosure, and other processing of personal information related to:
the use of our Services that display or link to this Notice;
former, current, and prospective clients and customers; and
other individuals who use our Services, whose personal information we receive related to the Services, or who otherwise interact or communicate with us related to our Services
Our collection, use, disclosure, and processing of personal information about individuals will vary depending upon the circumstances. This Privacy Notice is intended to describe our overall privacy and data protection practices. In some cases, different or additional notices about our data collection and processing practices may be provided and apply to our processing of certain personal information.
Personal Information
In this Privacy Notice, our use of the term "personal information" includes other similar terms under applicable privacy laws—such as "personal data" and "personally identifiable information." In general, personal information includes any information that identifies, relates to, describes, or is reasonably capable of being associated, linked, or linkable with a particular individual.
Not covered by this Notice
This Privacy Notice does not apply to job applicants and candidates who apply for employment with us, or to our employees and non-employee workers.
2. OUR COLLECTION OF PERSONAL INFORMATION
Generally, we collect your personal information on a voluntary basis. However, if you decline to provide certain personal information that is marked mandatory, you may not be able to access certain Services or we may be unable to fully respond to your inquiry. We may collect personal information directly from individuals, automatically related to the use of the Services, and in some cases, from third parties (such as a membership group and operators of certain third party services that we use).
Information we collect directly
We collect information that you provide to us, such as:
when you provide contact information, and send other personal information to us;
when you complete or submit a form through our Services, for example, via "Contact Us" or "More Information" forms;
when you participate in surveys, submit requests, or register for or use our Services, or otherwise contact us;
information you submit or provide such as information related to the purchase or sale of real estate.
Information we collect from third parties
We may collect personal information about you from third party sources, such as a membership group and from other third parties.
For example:
Social media. If you choose to link, create, or log in to your Services account with a social media service (e.g., Twitter, Facebook, Instagram, etc.), or if you engage with a separate app or website that communicates with the Services, we may receive personal information about you or your connections from that service. In many cases you can control what personal information you share with us through privacy settings available on those third-party social media services.
Real estate professionals. If you interact or list a property with a broker, independent agent, or other real estate professional associated with one of the Anywhere Leads Inc. (“Anywhere”) brands, we may receive personal information about you and your property from them, such as your name and property address, listing and contact information, among other things. These real estate professionals may be affiliated with independently owned and operated brokerages, or with an Anywhere company.
Property records. We may collect information about individuals and real estate property through public databases, such as property ownership and tax records maintained by state, local and county agencies.
3. LEGAL BASIS FOR OUR PROCESSING OF PERSONAL INFORMATION
Certain laws, including the EU General Data Protection Regulation ("GDPR"), require that we inform applicable individuals of the legal basis for our use and other processing of personal information.
Pursuant to the GDPR (and other relevant laws), we process personal information for the following legal basis:
Performance of contract: as necessary to enter into or carry out the performance of a contract with you.
Compliance with laws: for compliance with legal obligations and/or defense against legal claims, including those in the area of labor and employment law, social security, and data protection, tax, and corporate compliance laws.
Our or our client’s legitimate interests: in furtherance of our or our clients’ legitimate business interests including:
Performance of contracts, including for home finding or selling and related services
Implementation and operation of global support (e.g., IT) services for our business operations
Customer relationship management and improving our Services, including marketing and analytics
Fraud prevention, including misuse of company IT systems or money laundering
Physical, IT, and network perimeter security
Internal investigations
Mergers, acquisitions, and reorganization, and other business transactions
With your consent: in some cases we rely on your consent to collect and process your personal information. (See Section 15 below for information about withdrawing your consent.)
In addition, we may process your personal information where necessary to protect the vital interests of any individual.
4. USE OF PERSONAL INFORMATION
We process your personal information described above as necessary for Anywhere to provide home finding and selling and related services. If you provide us with sensitive Personal Information, we will process it based on your consent. In general, we collect, use, disclose, retain and transfer personal information for the purposes of managing and facilitating your home finding or selling, and providing a cash back or other benefit, where permitted by law and subject to the terms of the applicable program (the "Purpose") including activities relating to the delivery and improvement of our services. Any access to your personal information is restricted to those individuals that have a need to know to fulfill their job responsibilities. We will not use personal information for any other purpose incompatible with the Purpose outlined in this Notice, unless it is required or authorized by laws that apply to Anywhere or otherwise authorized by you. In addition to the Purpose we also use Personal Information for the purposes set forth below. Where GDPR or other relevant laws apply, we have set forth the legal basis for such processing.
Providing support and services: including, for example, to send or facilitate communications with you, or your membership group, to provide the Services, provide products and services you (and send related information), operate our Services; to communicate with you about your access to and use of our Services; to respond to your inquiries; to provide troubleshooting, fulfill your requests and provide technical support; and for other customer service and support purposes. (Legal basis: performance of our contract with you or your membership group; and our and our clients’ legitimate interests)
Analyzing and improving our business: including to better understand how users access and use our Services, to evaluate and improve our Services and business operations, and to develop new features, offerings, and services; to conduct surveys, and other evaluations, such as customer satisfaction surveys; and for other research and analytical purposes. (Legal basis: our legitimate interests)
Personalizing content and experiences: including to provide or recommend features, content, social connections, and referrals; tailor content we send or display on our Services; to offer location customization and personalized help and instructions; and to otherwise personalize your experiences. (Legal basis: our legitimate interests and/or with your consent)
Advertising, marketing and promotional purposes: including to evaluate, measure, and improve the effectiveness of our ad campaigns; to send you newsletters, offers, or other information we think may interest you; and to contact you about our Services or information we think may interest you. (Legal basis: our legitimate interests and/or with your consent)
Securing and protecting our business: including to protect and secure our business operations, assets, Services, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct. (Legal basis: our legitimate interests and/or compliance with laws)
Defending our legal rights: including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties. (Legal basis: our legitimate interests and/or compliance with laws)
Auditing, reporting, corporate governance, and internal operations: including relating to financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business. (Legal basis: our legitimate interests and/or compliance with laws)
Complying with legal obligations: including to comply with the law, our legal obligations and legal process, such warrants, subpoenas, court orders, and regulatory or law enforcement requests. (Legal basis: our legitimate interests and/or compliance with laws)
Aggregate and de-identified information
We may de-identify personal information and create anonymous and aggregated data sets and reports in order to assess, improve and develop our business, products and services, prepare benchmarking reports on our industry and for other research, marketing and analytics purposes.
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose the personal information that we collect about you as set forth below or as otherwise described at the time of collection or sharing.
Service providers: We may disclose personal information with third-party service providers who use this information to perform services for us, such as hosting. providers, auditors, advisors, consultants, and customer service and support providers.
Subsidiaries and affiliates: We may share your personal information with our affiliated companies (i.e., companies under common ownership, control or management with us). Where required by applicable law, we will obtain your consent to such sharing.
Third parties: We may disclose personal information to third parties in order to provide our Services, facilitate your requests, or with your acknowledgement and consent, including with:
independent real estate professionals to enable them to provide services you request through the Services.
other third parties to provide you a service you requested.
the public if you submit information, such as comments, social media posts, or other features viewable by the public.
third parties with whom you choose to let us share information, for example other apps or websites that integrate with the Services, or those with Services with which we integrate.
third parties we work with to provide you with more personalized content, and to track the effectiveness of campaigns and our Services.
Business transfers: We may disclose or transfer personal information as part of any actual or contemplated merger, sale, and transfer of our assets, acquisition, financing or restructuring of all or part of our business, bankruptcy or similar event, including related to due diligence conducted prior to such event where permitted by law.
Legally required: We may disclose personal information if we are required to do so by law (e.g., to law enforcement, courts or others, e.g., in response to a subpoena or court order).
Protect our rights: We may disclose personal information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and to protect the rights, property, or safety of us, our clients and customers or others.
Anonymized and Aggregated Data
We may share aggregate or de-identified information with third parties for research, marketing, advertising, analytics, and other purposes.
6. COOKIES, TRACKING AND ANALYTICS
Our Services may use first party and third-party cookies, pixel tags, plugins, and other tools to gather device, usage and browsing information when users visit our Websites. For instance, when you visit our Websites, our server may record your IP address (and associated location information) and other information such as the type of your internet browser, your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and the pages you view and links you select on the Services, as well as date and time stamps associates with your activities on our Services. We use the information for security purposes, to facilitate navigation, to personalize and improve your experience while using the Services, to improve and measure our advertising campaigns and to better reach users. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them.
Cookies
Cookies are small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites, such as time spent on the websites, pages visited, language preferences, and other anonymous traffic data. You can control the way in which cookies are used by altering your browser settings. You may refuse to accept cookies by activating the setting on your browser that allows you to reject cookies. However, if you select such a setting, this may affect the functioning of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access or log on to our Service.
Strictly necessary cookies are essential, as they enable you to move around the Service and use its features. Without these cookies we could not, for example, authenticate your login or remember that you are logged-in as you move through the Service.
Functionality cookies allow us to remember choices you make (such as the region you're in) and tailor the Service to provide enhanced features and content for you. For instance, they can be used to remember your login details or remember your nickname when you next login. They may also be used to provide services you've requested, for example leaving a comment on the Service.
Analytics & performance cookies collect information about how the Service is used, for example which pages users visit most often and if any error messages are displayed on certain pages. Information collected using these cookies is used to monitor activity on the Service and understand how it is being used.
If you have disabled one or more cookies, we may still use information collected from cookies before your disabled preference was set. However, we will stop using the disabled cookie to collect any further information.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit https://www.aboutcookies.org/
Pixel tags and other similar technologies
Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some websites to, among other things, track the actions of users of the websites (including e-mail recipients), measure the success of our marketing campaigns and compile statistics about usage of the websites and response rates. We and our service providers may also use pixel tags in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, track whether our e-mails are forwarded, and conduct analytics.
Log Files
Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version and internet browser type and version. This information is gathered automatically and stored in log files.
Third party analytics tools
Our Websites use automated devices and applications operated by third parties, such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the websites and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google's practices by going to https://policies.google.com/technologies/partner-sites, and you can opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Do-Not Track Signals
Please note that our Websites do not recognize or respond to any signal which your browser might transmit through the so-called 'Do Not Track' feature your browser might have. If you wish to disable cookies on our Websites, you should not rely on any 'Do Not Track' feature your browser might have.
7. INTEREST BASED ADVERTISING
On some of our Websites, we may work with third-party ad networks, analytics companies, measurement services and others ("third-party ad companies") to display advertising of our Services and to manage our advertising on third-party sites, mobile apps and online services. We and these third-party ad companies may use cookies, pixels tags and other tools to collect information on our Websites (and on third-party sites and services), such as browsing history, IP address, device ID, cookie and advertising IDs, and other identifiers, general location information and, with your consent, your device's geolocation information; we and these third-party ad companies use this information to provide you more relevant ads and content and to evaluate the success of such ads and content.
You can manage how your preferences regarding third party ad company cookies set by reading the cookie discussion above.
Please also see the cookie discussion above for information about the third parties we may work with to display targeted ads on third-party sites and to measure the success of our marketing and campaigns. You may also obtain more information about targeted or "interest-based advertising" and opt-out of many ad networks at the industry websites below:
Canada: https://youradchoices.ca/
8. SOCIAL FEATURES AND THIRD PARTY PLUGINS
Some of our Services may integrate with social sharing features and other related tools which let you log in to the Services or share actions you take on the Services. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them. We do not receive or store passwords to your third-party social media accounts in this context.
9. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
Our Websites are hosted on servers located in the United States. Note that some countries may not provide the same level of data protection as your home country. If you are located, for example, in European Economic Area or Switzerland (collectively, "EEA"), your personal information will be transferred to the United States and possibly to other jurisdictions which may not provide the same level of protection under your local data protection laws. In such cases, we rely on suitable personal information transfer safeguards, such as the European Union standard contractual clauses. You may have the right to request a copy or information about those safeguards by contacting us as detailed below.
10. SECURITY
We use technical, administrative, and physical controls in place to help protect personal information from unauthorized access, use, and disclosure. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable. In the event that the security of your account has been compromised, please immediately notify us in accordance with Section 16 below.
11. DATA RETENTION
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. We may retain personal information for longer where required by our legal and regulatory obligations, professional indemnity obligations, or where we believe it is necessary to establish, defend or protect our legal rights and interests or those of others. With respect to the data and files we handle as a processor, we retain this information in accordance with applicable law and our clients’ instructions.
12. CHILDREN
Our Websites are not directed to children under the age of 16 (“Children”), and we do not knowingly collect any information, including personal information, from Children. If we have actual knowledge that personal information about a child under 16 years old has been collected, then we will take appropriate steps to try and delete such personal information.
13. THIRD-PARTY WEBSITES
Our Websites may contain links to third-party services. We do not own, operate, or control the websites of third-parties. Accordingly, this Notice does not apply to any services maintained or operated by third-parties. When you click on those links, you will go to a third-party website where you will be subject to that service's privacy policy or similar statement and terms of use, and we encourage you to read that policy statement. We are not responsible for the privacy practices of other services, and we expressly disclaim any liability for their actions, including actions related to the use and disclosure of personal information by those third parties.
14. CHANGES TO THIS NOTICE
We may amend this Notice at any time. If we make any material change in how we collect, use, disclose, or otherwise process personal information, we will prominently post a notice regarding such change on our Websites or by other means we deem appropriate. Any material changes to this Notice will be effective 10 days after our posting of the updated Notice or as otherwise required by applicable law. Where required to do so by law, we may seek your prior consent to any material changes we make to this Notice.
15. YOUR RIGHTS AND CHOICES
Marketing
You may opt out from receiving marketing-related communications from us on a going-forward basis by contacting us or by using the unsubscribe mechanism contained in each email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.
Cookies and similar technologies
Please review your browser or device settings for certain cookies and see above to exercise certain choices regarding cookies.
Access, amendment and deletion
Under applicable privacy laws, you may have the right to request to review, make amendments, have deleted or otherwise exercise your rights over your personal information that we hold, subject to certain legal limitations and requirements. If you are subject to such a privacy law, you may submit a request to us related to your personal information:
By submitting an email request to an email request to us at dataprivacy@anywhere.re
By contacting us at (888) 778-6995 (toll free)
We follow applicable law to take steps to keep your personal information accurate, complete and up-to-date. In your request that is covered by an applicable privacy law, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. We may only implement requests (a) where required by applicable law and (b) with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please see the Section 17 (“Additional Information for Certain Jurisdictions”) for information about individual rights under the CCPA and the GDPR.
Deactivation
You can deactivate your account at any time by contacting us as set out in Section 16. However, you will not be able to access many of the services to deactivate your account. Please note that even if you request deactivation of your account, it may take some time to fulfill this request.
Responding to Requests
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Additional information for certain jurisdictions
We are committed to respecting the privacy rights of individuals under all privacy laws applicable to us. Some privacy laws require that we provide specific information about individual rights to applicable consumers, which we have set forth at the end of this privacy notice:
California: if you are a California resident, you have certain rights, under California privacy laws, regarding your personal information as set forth in Section 17 below.
EU/EEA: if you are in the European Union / European Economic Area, we provide further details about your rights under the GDPR in Section 17 below.
16. CONTACTING US
If you have any questions or concerns about this Notice, please use the following contact information:
E-mail: dataprivacy@anywhere.re
Mailing Address: 175 Park Ave., Madison, NJ 07940 Attn: Data Privacy
Phone: (888) 778-6995
17. ADDITIONAL INFORMATION FOR RESIDENTS OF CERTAIN JURISDICTIONS
California Residents
In this section we provide information for California residents, as required under California privacy laws, including the California Consumer Privacy Act ("CCPA"), which requires that we provide California residents certain specific information about how we handle their personal information, whether collected online or offline. This section does not address or apply to our handling of publicly available information made lawfully available by state or federal governments or other Personal Information that is subject to an exemption under CCPA.
Categories of Personal Information that we collect and disclose
Our collection, use and disclosure of Personal Information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident. The table below sets out generally the categories of Personal Information (as defined by the CCPA) about California residents that we collect and disclose to others for a business purpose.
Identifiers: includes direct identifiers such as a real name, alias, address, user ID, username, account number; phone number, unique personal identifier, online identifier, IP address, app ID, email address, account name or other similar identifiers. These may be disclosed to:
service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
your general location to data analytics providers
internet service providers
business customer/client
Customer records: includes personal information that you or your employer or membership group provide us in order to obtain our products and services, such as name, account name and number, signature, contact information, and financial information. For example, this may include information collected when an individual registers for our services. These may be disclosed to:
service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
internet service providers may collect your IP address as a function of using our services
operating systems and platforms
business customer/client
Commercial information: includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies. These may be disclosed to:
service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
advertising networks
your general location to data analytics providers
business customer/client
Usage data: includes browsing history, clickstream data, search history, and information regarding a resident's interaction with an internet website, application, or advertisement, including access logs and other usage data related to your use of any company websites, applications or other online services. These may be disclosed to:
service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
internet service providers may collect your IP address as a function of using our services
business customer/client
Geolocation data: includes precise location information about a particular individual or device. These may be disclosed to:
service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
Audio, video and other electronic data: includes audio, electronic, visual, thermal, olfactory, or similar information such as thermal screenings and CCTV footage (e.g., collected from visitors to our offices), photographs and call recordings (e.g., of customer support calls). These may be disclosed to:
service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
Inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes. These may be disclosed to:
service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
real estate professionals
advertising networks
data analytics providers
In addition, we may disclose any of the categories of personal information we collect about you to other third parties as directed by or consented to by you, or where necessary to fulfil your (or, if applicable, your employer’s or membership group’s) specific requests.
Categories of personal information sold
The CCPA defines a "sale" broadly as to include disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration. While we do not disclose personal information to third parties in exchange for monetary compensation from such third parties, we may “sell” certain categories of personal information as defined by the CCPA. For example, we may share Identifiers, Usage Data, Customer Records, Commercial Information and Profiles with our affiliates and subsidiary companies (e.g., so that they may improve or enhance their own records and for other purposes). We also may make Identifiers, Usage Data and Commercial Information available to ad networks and data analytics providers (via cookies and tags on certain of our websites) in order to improve and measure our ad and marketing campaigns).
Sources of personal information
As further described above, we may collect personal information from the following sources:
directly from the individual
real estate professionals, including brokers and independent agents of Anywhere group brands
advertising networks
membership groups
social networks
government entities
public records
data analytics providers
data brokers
affiliate and subsidiary companies
Rights of California Residents
California residents have the following rights under CCPA:
Do-not-sell (opt-out): to opt-out of our sale of their personal information. While we may “sell” personal information about California residents as defined by the CCPA, we do not sell personal information about residents who we know are younger than 16 years old. California residents may opt out of sales of their personal information by us as set forth below.
Deletion: to request deletion of their personal information that we have collected about them and to have such personal information deleted, subject to certain exemptions.
Request to Know: with respect to Personal Information that we have collected about them in the prior 12 months, to require that we disclose the following to them (up to twice per year and subject to certain exceptions):
categories of personal information collected;
categories of sources of personal information;
categories of personal information that we have disclosed or shared with a third party for a business purpose or sold;
categories of third parties to whom we have disclosed for a business purpose or sold their personal information;
the business or commercial purposes for collecting or selling their personal information; and
a copy of the specific pieces of personal information we have collected about them.
Right to non-discrimination: the right not to be subject to discriminatory treatment for exercising their rights under the CCPA
We will respond to verifiable requests received from California residents as required by law.
Financial Incentives
We may make available certain programs or offerings that are considered “financial incentives” under the CCPA as described below. We will provide you with notice and obtain your consent prior to your participation in any such program.
Submitting Requests
Do-Not-Sell (Opt-out) Requests, Requests to Know, and Requests to Delete may be submitted:
By email to dataprivacy@anywhere.re
By contacting us at (888) 778-6995 (toll free)
We will respond to verifiable requests received from California residents as required by law. When you submit a request to know or a request to delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records. You must provide us with any requested information or otherwise provide us with this information via the above toll-free number to verify your request. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. Authorized agents may initiate a request on behalf of another individual by contacting us via email or phone authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
Rights Under California Shine the Light Law
California residents may request from businesses with whom they have an established business relationship (1) a list of categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties' direct marketing purposes and (2) the names and addresses of all such third parties. To request the above information please contact us by writing to us under the "Contact Us" section above. We will respond to such requests within 30 days of receipt.
For more information about our privacy practices, contact us as set forth in the "Contact Us" section above.
European Union / European Economic Area and the United Kingdom
The GDPR (where applicable), gives data subjects the following rights regarding their personal information:
Right of access: You have the right to obtain from us confirmation as to whether or not personal information concerning you is being processed, and where that is the case, to request access to the personal information. The accessed information includes – among others - the purposes of the processing, the categories of personal information concerned, and the recipients or categories of recipient to whom the personal information have been or will be disclosed. You have the right to obtain a copy of the personal information undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.
Right to rectify and complete personal information: you can request the rectification of inaccurate data and the completion of incomplete data. We will inform relevant third parties to whom we have transferred your data about the rectification and completion if we are legally obliged to do so.
Right to erasure (right to be forgotten): You have the right to obtain from us the erasure of personal information concerning you in limited circumstances where:
it is no longer needed for the purposes for which it was collected; or
you have withdrawn your consent (where the data processing was based on consent); or
following a successful right to object; or
it has been processed unlawfully; or
the data has to be erased in order to comply with a legal obligation to which we are subject.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary for:
compliance with a legal obligation; or
the establishment, exercise or defense of legal claims.
Right to restriction of processing: You have the right to obtain from us restriction of processing your personal information. In this case, the respective data will be marked and only be processed by us for certain purposes. This right can only be exercised where:
the accuracy of your personal information is contested, to allow us to verify its accuracy; or
the processing is unlawful, but you do not want the personal information erased; or
it is no longer needed for the purposes for which it was collected, but you still need it to establish, exercise or defend legal claims; or
you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
we have your consent; or
to establish, exercise or defend legal claims; or
to protect the rights of another natural or legal person.
Right to data portability: You have the right to receive the personal information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another entity without hindrance from us, but in each case only where the processing is (a) based on your consent or on the performance of a contract with you, and (b) also carried out by automated means.
Right to object: You have the right to object at any time to any processing of your personal information which has our legitimate interests as its legal basis. You may exercise this right without incurring any costs. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms. The right to object does not exist, in particular, if the processing of your personal information is necessary to take steps prior to entering into a contract or to perform a contract already concluded.
Right to object to our use of your personal information for direct marketing purposes: You can request that we change the manner in which we contact you for marketing purposes. You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
Right to withdraw consent: if you have given us your consent for the processing of your personal information, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to obtain a copy of safeguards: you can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside the EU/EEA. We may redact data transfer agreements to protect commercial terms.
Right to lodge a complaint with your local supervisory authority: You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issue with us first, although you have a right to contact your supervisory authority at any time